Last Updated: 12-10-2024

1. Introduction
At Pithcraft, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data, as well as your rights concerning your personal data, in compliance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable privacy laws. By using our website, https://pithcraft.com, you agree to the practices described in this policy.

2. Information We Collect
We collect the following types of personal information:

• Personal Identification Information: This includes your name, email address, phone number, delivery address, payment details, and other data necessary to process orders and provide customer support.
• Account Information: If you choose to create an account, we collect your username, password, and other details related to your membership.
• Order Information: Details of the products you purchase, order history, payment method, and delivery preferences.
• Technical Information: We collect data related to your usage of our website, including your IP address, browser type, device type, operating system, geographical location, and interaction with our website. This information helps us improve the functionality and user experience of our website.

Collecting personal data is essential to provide our services and improve your shopping experience.

3. How We Use Your Information
We use your personal information for the following purposes:

• Order Processing and Delivery: To process payments, deliver your orders, and fulfill our contractual obligations with you.
• Account Management: To manage your account, including order history and personal preferences.
• Customer Service: To assist you with inquiries, provide support, or resolve issues related to your account or orders.
• Marketing and Communication: To send you promotional offers, newsletters, updates, and other marketing information, provided you have explicitly consented to receive such communications.
• Website Optimization and Security: To analyze website traffic, enhance website functionality, monitor security, and improve the services we provide.

4. Legal Basis for Data Processing
Under the GDPR, we rely on the following legal grounds to process your personal data:

• Contractual Necessity: To fulfill our contractual obligations, such as processing orders and providing customer support.
• Consent: When we process your data for marketing communications or other non-essential activities. You can withdraw your consent at any time.
• Legal Obligation: To comply with legal requirements, such as maintaining records for tax purposes or responding to lawful requests from authorities.
• Legitimate Interests: To improve our website’s performance, prevent fraud, and ensure the security of our systems.

5. Membership Registration and Account Information
When you register for membership or create an account on Pithcraft, we store your account details, including your name, email address, password, order history, and preferences. This account allows you to access personalized recommendations and track your orders.

You have the right to:

• Update, delete, or request access to your account information at any time.
• Request a copy of your personal data in a structured, commonly used, and machine-readable format.

You can manage your preferences through your account settings or by contacting us directly.

6. Sharing Your Information with Third Parties
We do not sell, rent, or trade your personal information. However, we may share your personal data with the following third-party service providers for the purposes outlined below:

• Payment Processors: To securely process payments, such as credit card and bank transactions.
• Shipping Partners: To ensure the delivery of your orders and track shipments.
• Marketing and Advertising Services: If you choose to receive marketing communications, we may share your data with our email marketing partners to send newsletters and promotional offers.
• Legal Authorities: If required by law or when we believe such disclosure is necessary to protect Pithcraft, our customers, or others’ rights, property, or safety.

We ensure that any third-party service providers comply with applicable data protection laws and require them to implement sufficient safeguards to protect your personal data.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include using encryption technologies for payments, secure servers, and limiting access to personal data within the company.

However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. Your Rights
As a data subject, you have the following rights under the GDPR:

• Right of Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You can request the correction of any inaccurate or incomplete information.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data, subject to legal exceptions (e.g., compliance with legal obligations).
• Right to Restriction of Processing: In certain circumstances, you can request a restriction on the processing of your data.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: If you consented to the processing of your data for marketing purposes, you can withdraw your consent at any time.

To exercise these rights, please contact us at mieleoutlet365@gmail.com. We will respond to your request within the timeframe required by law (usually within one month).

9. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once we no longer need your personal data for these purposes, we will securely delete or anonymize your data.

10. Cookies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and track usage, thereby improving your browsing experience. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the basic functionality of our website, such as logging in or completing a purchase.
• Performance Cookies: These cookies collect information on how visitors use our website, such as which pages are most frequently visited. This helps us improve the performance and functionality of our site.
• Functionality Cookies: These cookies allow the website to remember your preferences and choices, such as your language or region.
• Targeting/Advertising Cookies: These cookies are used to deliver content and advertisements that are more relevant to you and your interests.

You can manage your cookie preferences through your browser settings, where you can block or delete cookies. However, please note that blocking certain cookies may affect the functionality and user experience of our website.

11. International Data Transfers
As part of our global operations, Pithcraft may transfer your personal data to countries outside of the European Economic Area (EEA), including countries that may not have adequate data protection laws. When transferring your data internationally, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses (SCCs) or relying on other legal mechanisms under the GDPR.

12. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect or process personal data of children under 16. If we discover that we have inadvertently collected personal data from a child, we will take steps to delete the data as soon as possible.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised Privacy Policy on this page and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: mieleoutlet365@gmail.com
Office Address: 78 Beresford Road, Manchester, M13 0GX, United Kingdom